Features to scale and optimize your B2C sales processes

Intelligent Automated Lead Routing with criteria and priorities based on your needs. With our flow designer, you define priorities and the step-by-step process for your leads.

The system automatically prioritizes the next communication the agent needs to make. You can customize the priorities for each communication.

Automatically transfer leads between agents and departments within your company. No loss of contacts, calls, or messages.

Vixiees helps you by establishing the level of progress for each lead. You can view lead scoring in both Vixiees and your CRM and set priorities.

All the information about your contacts gathered in one place and inbox. All interactions, calls, emails, SMS, and WhatsApp unified.

The system automatically detects when a call has been answered, canceled, gone to voicemail, or left unanswered.

Create as many fields as you need to support your activity and use them as you prefer, according to your business.

Manage and store the documentation sent by your customers and keep it in their contact profile.

Send and receive documentation via WhatsApp. It is automatically stored in the Vixiees contact profile.

Receive all the necessary notifications to ensure you don't miss any communication.

Facilitate agent conversations and work with a guide that enhances the presentation of products and services.

Each contact has their own comments where agents provide relevant business information.

Have control over the status of each agent at all times. You can see who is online/offline and what task they are performing.

With Vacation Mode, all of an agent's tasks are automatically transferred to the rest of the team.

Incoming calls are organized into call queues based on the rules and priorities you specify in the sales playbook.

Automatically record all calls in Vixiees. Later, you can listen to the recordings to analyze your team's performance.

Listen to your team's calls live and talk to them without the customer hearing you. Use it for training, correction, assistance, and more.

Set the working hours during which your team will be available to receive calls from your customers. Outside those hours, you can customize a message.

Customize the welcome message for incoming calls from your company.

Vixiees verifies that a given phone number is correct and from the indicated country.

Acquire international phone numbers with prefixes. Allows your local customers to call at national rates.

Acquire toll-free phone numbers (800; 900) so that your customers can call you for free.

The system makes progressive calls and connects answered calls with the assigned agent.

The system calls a group of numbers and connects the assigned agent to each answered call.

Create email templates for the responses you use most frequently or to streamline your communications.

Vixiees validates that an email address to which you send an email actually exists.

Integrate and centralize your Gmail or Microsoft professional inbox in Vixiees.

Have an inbox for each agent to consolidate all your conversations.

Assign an owner to each conversation so that each agent talks to their assigned contacts.

Send messages on a unified communication platform.

Receive WhatsApp messages in a unified inbox.

Create the required and Meta-validated templates within Vixiees to start conversations with your customers.

Create quick replies for the texts you use most frequently to make your agents more productive.

Get information about the quality and spam score that WhatsApp assigns to your account.

"Receive and send attachments, and store them in each contact's profile in Vixiees

Control and manage your WhatsApp Business Account from Vixiees.

Measure and monitor the status of your sales team in real-time so you can make immediate decisions.

Measure your team's performance and execution beyond just the results. How many tasks they complete per day, which salesperson is performing better, and who is falling behind.

Measure phone call performance with advanced statistics.

Track the success of your emails with statistics on sendings and openings.

Understand the importance and performance of WhatsApp in your business processes.

Get accurate transcriptions of your agents' calls, even the most challenging ones.

Instant AI-powered summaries help you gain a global view of each call without investing long hours in listening to calls.

Sentiment Analysis from another planet to identify words that shouldn't have been mentioned and to repeat the ones that work best.

Automatically audit that your mandatory sales script and processes are being followed.

Integrate all your systems with the Vixiees API. The possibilities are limitless.

Automatically create sales tasks by sending conditions from any other tool via API.

Automate sending WhatsApp messages to your customers via API. We are verified partners of Meta.

Safely operate across all tools: telephony, WhatsApp, email, and more.

Create, delete, and manage all users of your company account in Vixiees.

Manage your team's roles based on their teams, functions, and competencies.

Manage your sales team's vacations so that all contacts are transferred to the rest of the team.

In Vixiees, you can have as many simultaneous calls as the number of people available in your team.

Easily and quickly log in with your G Suite and Microsoft credentials.